Attention
MCEC is currently having issues with our 939-7171 phone number after normal business hours. If you call the office after hours and receive a busy signal, please call 1-866-567-2759 to reach our answering service. This number is only good on after hour outage calls.

First,
check all fuses and circuit breakers. Check to see if your neighbors have power. Then call 939-7171 or toll-free 1-800-757-7433 to report the outage to MCEC. Always be prepared to give your account number or your map location number. It is noted on your MCEC monthly electric bill. The account number (at the top left corner) or your map location number (at the top towards the middle) will let us know where your account is when reporting an outage. It may be helpful to keep your account number and map location number in an easily accessible location for such emergencies. Your service will be restored as quickly as possible.

Life-Support Equipment
Please let MCEC know the names and location of members who depend on life-support equipment. We will make every effort to give priority to restore service to members on life- support systems. We keep an emergency registry and it is important that the information be up-to-date. Please call our office at 939-7171. MCEC recommends that you have an emergency stand-by generator in this situation.

Standby Generators
Stand-by generators are good insurance, particularly in situations where a member is dependent on a life-support system. But, if not installed properly and according to code, they can cause serious accidents or death to those who may be working on power lines. MCEC would like to know of all members who have stand-by generators. We need to know if it is portable or stationary, as well as the size and make of the unit. Please call the office at 939-7171.