Outages
Report Outage
  1. Verify Outage
  2. Gather Information
  3. Contact MCEC
Related Information
  1. Life-Support Equipment
  2. Standby Generators

 

Please use the following process (steps) when experiencing a power outage; this will help MCEC serve you better. And remember, your service will be restored as quickly as possible.

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Step 1: Verify Outage

Check all fuses and/or breakers in the main electrical pannel. If there is a problem in the main pannel please call an electrician not MCEC.

Step 2: Gather Information

Before contacting MCEC please gather the following information

  1. Know Account Number and/or Map Location Number - found on monthly electric bill
  2. See if neighbors have power
  3. Also, let MCEC know the names and location of members who depend on life-support equipment. We will make every effort to give priority to restore service to members on life- support systems. We keep an emergency registry and it is important that the information be up-to-date. Please call our office at 939-7171. MCEC recommends that you have an emergency stand-by generator in this situation.

Step 3: Contact MCEC

Once the outage has been verified and information gathered, contact MCEC by calling:

  1. (618) 939-7171 - office
  2. (800) 757-7433 - office toll free

After hours (M-F 5pm to 8am and weekends) call:

  1. (618) 939-7171 - office redirected to answering service
  2. (800) 757-7433 - office toll free redirected to answering service
  3. (866) 567-2759 - answering service direct (CRC)

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Life-Support Equipment

Please let MCEC know the names and location of members who depend on life-support equipment. We will make every effort to give priority to restore service to members on life- support systems. We keep an emergency registry and it is important that the information be up-to-date. Please call our office at 939-7171. MCEC recommends that you have an emergency stand-by generator in this situation.

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Standby Generators

Stand-by generators are good insurance, particularly in situations where a member is dependent on a life-support system. But, if not installed properly and according to code, they can cause serious accidents or death to those who may be working on power lines. MCEC would like to know of all members who have stand-by generators. We need to know if it is portable or stationary, as well as the size and make of the unit. Please call the office at 939-7171.

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